1. Introduction
This Privacy Policy describes how IndustroLabs ("IndustroLabs", "we", "us", or "our") collects, uses, and protects personal data when you visit our website, contact us, or engage with us in a B2B context (for example, when requesting a quotation, documentation, or logistics information).
We process personal data to operate our website, handle inbound inquiries, maintain business communications, and meet applicable legal obligations. This policy does not cover how our customers process data within their own organizations, systems, or workflows.
IndustroLabs supplies industrial chemicals and raw materials to professional users. Any technical use, handling, storage, compliance, or downstream processing is managed by the customer within their own procedures and applicable regulations.
2. Information We Collect
We collect information that you provide directly and information collected automatically when you use our website. The categories below are provided for transparency and may not apply in every case.
2.1 Information You Provide
You may provide information when you contact us, submit an inquiry, request a quotation, ask for product documentation (such as SDS or CoA availability), or communicate with us by email or phone.
- Contact details: name, business email address, phone number
- Company details: company name, role/title, country/region, business address (if shared)
- Inquiry details: products of interest, requested grades/specifications, packaging preferences, delivery location, estimated volumes, and other details you include in your message
- Communications: messages, attachments, and correspondence content
2.2 Automatically Collected Information
When you visit our website, certain information may be collected automatically:
- Device and technical data: IP address, browser type, operating system, device identifiers
- Usage data: pages viewed, time spent on pages, referring pages, and interaction patterns
- Approximate location: inferred from IP address (typically at city/region level)
- Cookies and similar technologies: as described in Section 7
2.3 Information From Third Parties
In limited cases, we may receive information from third parties such as analytics providers, business partners, or service providers supporting communications and hosting. If you are referred to us by a partner, the partner may share basic business contact details needed to facilitate the introduction.
3. How We Use Your Information
We use personal data for legitimate business purposes connected to operating our website and providing B2B communications and services.
3.1 To Respond to Inquiries and Provide B2B Support
- Handle quotation requests, product availability questions, and logistics discussions
- Provide documentation information (for example, SDS availability and supporting shipment paperwork where applicable)
- Maintain records of communications to ensure continuity and accuracy
- Coordinate with service providers necessary to fulfill operational requests (for example, freight coordination if applicable)
3.2 To Operate and Improve the Website
- Maintain site functionality, performance, and security
- Analyze aggregated usage to improve structure and content clarity
- Detect and prevent spam, abuse, and technical issues
3.3 For Compliance, Legal, and Security Purposes
- Comply with applicable laws, regulations, and lawful requests
- Protect our systems, personnel, and business operations
- Establish, exercise, or defend legal claims where necessary
If you subscribe to updates, you may receive email communications. You can opt out at any time using an unsubscribe link (when provided) or by contacting us. Transactional and operational communications related to your inquiry may still be sent when necessary.
4. Data Sharing and Disclosure
We do not sell personal data. We may share information in the scenarios below, only to the extent necessary for business operations and compliance.
4.1 Service Providers
We may share information with service providers who support our operations, such as:
- Website hosting, infrastructure, and security providers
- Email and communications platforms
- Analytics providers (typically in aggregated or pseudonymized form)
- Logistics or freight partners where coordination is required
Service providers are expected to handle data in line with applicable contractual and legal requirements and to use it only for the services they provide to us.
4.2 Business Transfers
If IndustroLabs is involved in a merger, acquisition, restructuring, or asset transfer, information may be transferred as part of that transaction, subject to appropriate safeguards.
4.3 Legal Requirements
We may disclose information to comply with laws, regulations, court orders, or lawful requests by public authorities, or to protect rights, safety, and security.
4.4 With Your Direction
We may share information when you request us to do so, for example, when you ask us to coordinate with a nominated freight forwarder or third-party representative.
5. Data Security
We apply reasonable technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or loss.
- Secure transmission: HTTPS where applicable for website communications
- Access controls: limited access to operational data on a need-to-know basis
- Operational safeguards: monitoring and protections against abusive traffic and spam
- Data minimization: collecting and retaining data relevant to the purpose of the interaction
No internet transmission or storage system can be guaranteed as fully secure. If you send information to us by email, please consider that email communications may not be end-to-end encrypted by default.
6. Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal data. These may include the right to request access, correction, deletion, portability, or restriction/objection to certain processing.
6.1 Access and Portability
You may request confirmation of whether we process your personal data and, where applicable, receive a copy of the data in a commonly used format.
6.2 Correction
You may request that we correct inaccurate or incomplete information.
6.3 Deletion
You may request deletion of personal data where applicable. We may retain certain information when required for legal compliance, security, dispute resolution, or legitimate business purposes.
6.4 Objection and Restriction
You may object to or request restriction of certain processing depending on the legal basis and your jurisdiction, including objections to direct marketing.
6.5 Withdraw Consent
Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect prior processing conducted before consent was withdrawn.
To submit a request, contact us at privacy@industrolabs.com or use our contact page at /contact.php. We aim to respond within a reasonable timeframe and in line with applicable legal requirements.
8. Contact Us
If you have questions about this Privacy Policy or how we handle personal data in connection with our website and B2B communications, you can contact us using the details below.